Privacy policy

Privacy Policy

Last Updated: July 23, 2026

The Crowd Controller, Inc. ("we," "us," or "our") operates the website thecrowdcontroller.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or otherwise interact with us.

1. Information We Collect

Information you provide directly:

  • Name, email address, mailing address, phone number, and billing information when you place an order or create an account
  • Company name and job title for business accounts
  • Communications you send to us (emails, support requests, reviews)

Information collected automatically:

  • Device information (browser type, operating system, device identifiers)
  • Usage data (pages visited, time on site, referring URL, click patterns)
  • IP address and approximate location
  • Cookies and similar tracking technologies (see Section 6 below)

2. How We Use Your Information

We use personal information to:

  • Process and fulfill your orders, including shipping and payment processing
  • Communicate with you about orders, products, and services
  • Provide customer support
  • Send marketing communications (only with your consent; you may opt out at any time)
  • Improve our website, products, and services
  • Detect and prevent fraud
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering products (e.g., payment processors, shipping carriers, email service providers)
  • Business partners only as necessary to complete your transaction
  • Legal authorities when required by law, legal process, or to protect our rights, property, or safety

All service providers are contractually required to protect your information and may only use it for the specific purposes we direct.

4. Your Privacy Rights

All customers may:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time

California residents (CCPA/CPRA): You have the right to know what personal information we collect, request its deletion, opt out of the sale or sharing of personal information, and not be discriminated against for exercising your rights. We do not sell personal information. To submit a request, contact us at sales@TheCrowdController.com or call 800-516-2115.

European Economic Area, UK, and Canadian residents (GDPR / PIPEDA): You have additional rights including the right to data portability, the right to restrict processing, and the right to withdraw consent. Our legal basis for processing is contract performance (to fulfill your orders) and legitimate interest (to improve our services). To exercise your rights, contact us using the details in Section 9.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained as required for tax and legal compliance. You may request deletion of your account at any time.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember items in your shopping cart
  • Understand how visitors use our site
  • Deliver relevant content and advertising

Types of cookies we use:

  • Essential cookies: Required for site functionality (cart, checkout, authentication)
  • Analytics cookies: Help us understand site usage and improve performance
  • Marketing cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Disabling certain cookies may limit site functionality. We honor Do Not Track browser signals.

7. Data Security

We implement industry-standard security measures including SSL/TLS encryption for all data transmission, secure payment processing (we do not store credit card numbers), access controls limiting employee access to personal information, and regular security assessments. While we take reasonable precautions, no method of internet transmission or electronic storage is 100% secure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any site you visit.

9. Contact Us

For privacy-related questions, data requests, or to exercise your rights:

  • Email: sales@TheCrowdController.com
  • Phone: 800-516-2115
  • Mail: The Crowd Controller, Inc., Attn: Privacy, United States

We will respond to verifiable requests within 30 days (45 days for complex CCPA requests, with notice).

10. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.

By using thecrowdcontroller.com, you acknowledge that you have read and understood this Privacy Policy.