Shipping policy

Shipping and Returns

Last Updated: July 23, 2026

Product Availability

All products sold by The Crowd Controller ship directly from the manufacturer. Because we work with multiple manufacturing partners, product availability may vary. Most items are in stock and ready to ship. In the rare event that an item is temporarily unavailable or backordered, we will contact you promptly by email or phone with an estimated shipping date. You will have the option to wait for the item or cancel your order for a full refund.

Processing and Shipping Times

Orders are typically processed and shipped within 3 to 5 business days. Once your order ships from the factory, delivery time depends on the shipping method and destination:

  • UPS Ground / FedEx Ground: 1 to 7 business days after shipment
  • Common carrier (truck freight): 1 to 7 business days after shipment
  • Expedited shipping: 2nd-day air and next-day air available upon request

For questions about the status of your order, please log into your account or contact our customer service department.

Shipping Charges

Freight is calculated separately and added to your order total at the time of invoice. Credit card orders will receive an email confirmation with the order total including shipping. Net-30 accounts will see the freight charge on their final invoice.

To get a freight estimate before placing an order, please use our online quote request form or contact our customer service department.

Shipping to Canada

We ship to Canada. Canadian orders are subject to applicable duties, taxes, and brokerage fees, which are the responsibility of the buyer. Shipping times to Canada may be longer than domestic U.S. shipments.

Order Tracking

Once your order ships, you will receive a tracking number by email. You can also check your order status by logging into your account on our website or by contacting us directly.

Payment Options

We accept Visa, MasterCard, Discover, and American Express. Established customers with good credit may apply for Net-30 terms. We also accept prepayment by check, money order, or wire transfer. Contact our customer service department to discuss your options.

Returns

Prior to returning any merchandise, you must contact our customer service department to receive a Return Merchandise Authorization Number (RMA#). Orders returned without an RMA# may experience delays in processing.

  • Items returned within 30 days for reasons other than damage or error may be subject to a 25% restocking charge.
  • Items returned after 30 days may be subject to a 30% restocking charge and are accepted at our discretion.
  • Items not returned in resalable condition will have refurbishing costs deducted from the credit.

Important: Return all merchandise prepaid and insured. Save your shipper's tracking numbers — without them, it may be difficult to confirm that your return was received.

Damaged or Incorrect Shipments

If you receive an incorrect or damaged product, we will replace it at our expense and arrange pickup of the damaged or incorrect merchandise.

Before signing for any delivery, inspect all packages for signs of damage. If the boxes appear damaged in transit, note this on the delivery receipt before signing. Then contact The Crowd Controller customer service so we can resolve the issue promptly.

Contact Us

For shipping questions, order status, or returns:

  • Email: sales@TheCrowdController.com
  • Phone: 800-516-2115